$ cat approach.md

We find the thing
that's actually broken.

Not the thing you think is broken. The actual constraint.

MakeInfrastructureBoringAgain.com How we find the real constraint Evidence first. Decisions follow. 60s interactive explainer.

What This Is Not

  • Maturity models and traffic lights
  • Transformation narratives
  • Staff augmentation dressed up as strategy
  • Long-range roadmaps without enforcement
  • Validation of existing decisions
  • Comfort

What This Is

  • Forensic investigation of operational reality
  • Evidence derived from systems and incidents
  • Decisions that require action
  • Finite engagements with hard stops
  • Findings delivered without dilution
  • Structural decisions

Principles

Evidence Over Narrative

“We feel like deployments are slow” is not a finding. “Deployments average 47 minutes with a p99 of 3 hours” is. Findings are grounded in observed behavior and artifacts.

Systems Over Individuals

When one person is critical to operations, the system is already failing. Accountability focuses on structure, not heroics.

Deletion Over Addition

Complexity accumulates by default. Most recovery comes from removing paths, systems, and exceptions.

Decisions Over Recommendations

Recommendations are ignorable. Decisions create ownership, constraint, and consequence.

Method

Investigation

Independent analysis

This is not facilitation. Evidence is gathered directly from systems, incidents, and execution paths.

Findings

Undiluted delivery

Findings are delivered as observed. No socialization, mitigation, or narrative adjustment.

Closure

Engagement ends

The work concludes with decisions recorded. Implementation and execution remain the organization’s responsibility.

The Contract

Non-Negotiable

These conditions apply to every engagement.

Systems over individuals
No softening of findings
No scope drift
No implementation work
No pre-filtering for leadership
No dependency creation

The goal is not to make chaos manageable. It is to make it visible enough that tolerance ends.

Afterward

By Invitation

Some organizations request continued oversight after decisions are made. When invited, BoringOps may provide limited stewardship to ensure agreed constraints are not quietly reversed.

This is not proposed in advance.

It exists only at the organization's request, after accountability is established.